Version: 05 Jan 2026

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Provider / Contractor:
e-conomics logistics GmbH
Merzedersiedlung 12/7, A-4582 Spital am Pyhrn, Austria
Phone: +43 677 61212941
Email: office@e-conomics.gmbh
Web: www.e-conomics.gmbh
Company Register No. (FN): 577255f, Register Court: Regional Court Steyr (Landesgericht Steyr)
VAT ID: ATU78085313

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1. Scope (B2B only)

1.1 These General Terms and Conditions (“GTC”) apply to all contracts, offers and services provided by e-conomics logistics GmbH (“Contractor”) to its customers (“Client”).
1.2 These GTC apply exclusively to businesses (B2B). Services for consumers are not offered.
1.3 Any deviating or additional terms of the Client apply only if the Contractor has expressly agreed in writing.

2. Offers and Conclusion of Contract

2.1 Information on the website is non-binding unless explicitly marked as a binding offer.
2.2 A contract is concluded by
2.2.1 written order confirmation (email is sufficient), or
2.2.2 signing an offer / project agreement, or
2.2.3 commencement of performance after the Client’s order/engagement.
2.3 The offer/project agreement/service description is decisive; verbal side agreements require written confirmation.

3. Scope of Services

3.1 Scope, content, objectives, deliverables, timeline as well as on-site/remote execution are defined in the offer or project agreement.
3.2 Consulting, analysis and concept services are generally services under a service contract; a specific economic result is owed only if explicitly agreed in writing.
3.3 The Contractor may use qualified subcontractors/partners to perform the services.
3.4 For AI-related services (e.g., tool selection, prompting, automation, content), results may vary. The Client remains responsible for professional review, approval and implementation as well as compliance with internal and legal requirements.

4. Client’s Cooperation Obligations

4.1 The Client shall provide all necessary information, documents, access rights and contact persons in due time.
4.2 Delays and additional costs resulting from missing or late cooperation are borne by the Client.
4.3 The Client warrants that provided content/documents do not infringe third-party rights and may be used lawfully.

5. Dates, Deadlines, Impediments

5.1 Dates/deadlines are binding only if confirmed as binding in writing.
5.2 Events outside the Contractor’s control (e.g., failure of critical infrastructure, illness, official measures) extend deadlines appropriately (see Section 12).

6. Acceptance (where applicable)

6.1 For deliverables (e.g., concepts, documents, presentations, process designs), acceptance is effected by written approval or deemed accepted if the Client does not notify material defects in writing within 10 business days after delivery.
6.2 Changes/extensions after acceptance are treated as change requests and will be offered/invoiced separately.

7. Fees, Expenses, Travel Costs

7.1 Prices agreed in the offer/contract apply (fixed price, daily rate, hourly rate). All amounts are exclusive of VAT unless stated otherwise.
7.2 Travel time, travel/accommodation costs and other expenses are invoiced according to the offer or at actual cost.

8. Payment Terms

8.1 Invoices are due net within 14 days from invoice date, without deduction.
8.2 In case of late payment, the Contractor may charge statutory default interest and reminder fees and may suspend services until full payment is received.
8.3 Set-off/retention is permitted only with claims that are undisputed or legally established by a final court decision.

9. Cancellation / Rescheduling

9.1 Agreed dates may be rescheduled in writing.
9.2 If the Client cancels, the following cancellation fees apply unless otherwise agreed:
9.2.1 up to 14 days prior: 0%
9.2.2 13–7 days prior: 50%
9.2.3 6–2 days prior: 80%
9.2.4 < 48 hours prior / no-show: 100%
Any expenses already incurred (e.g., tickets, hotel) must be reimbursed in any case.
9.3 The Contractor will try to allocate freed capacities elsewhere; if successful, the cancellation fee will be reduced accordingly.

10. Rights of Use in Work Results

10.1 After full payment, the Client receives a non-exclusive, non-transferable right of use to the delivered work results for the agreed purpose.
10.2 Templates, methods, tools, know-how and reusable building blocks (“background IP”) remain with the Contractor; the Client receives a right of use only to the extent necessary to use the agreed deliverables.
10.3 Disclosure/publication of materials outside the Client’s organization requires the Contractor’s prior written consent.

11. Warranty and Liability (B2B)

11.1 The Contractor performs the services with customary professional care.
11.2 In cases of slight negligence, the Contractor is liable to businesses only for breach of essential contractual obligations, limited to the foreseeable typical damage.
11.3 Liability for indirect damages, consequential damages and loss of profit is excluded to the extent legally permissible.
11.4 The Contractor assumes no liability—where legally permissible—for the Client’s decisions based on recommendations/analyses or for failures/errors of third-party systems (including AI tools).

12. Force Majeure

12.1 Events outside the Contractor’s control (e.g., power/internet outages, strikes, natural events, official measures) release the Contractor from its obligations for the duration and extent of the disruption.
12.2 Services already rendered must be paid.

13. Confidentiality

13.1 Both parties shall keep confidential all non-public information disclosed in connection with the cooperation.
13.2 This obligation continues after termination of the contract.

14. Data Protection

14.1 The privacy policy on the website applies.
14.2 If the Contractor processes personal data on behalf of the Client, the parties will enter into a data processing agreement pursuant to Art. 28 GDPR where required.

15. Governing Law and Jurisdiction

15.1 Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).
15.2 To the extent legally permissible, the place of jurisdiction for all disputes arising out of or in connection with the contractual relationship is Steyr, Austria, namely the court with subject-matter jurisdiction in Steyr (Regional Court Steyr “Landesgericht Steyr” or District Court Steyr “Bezirksgericht Steyr”, depending on jurisdiction).

16. Severability

16.1 If any provision of these GTC is or becomes invalid, the remaining provisions remain unaffected.
16.2 An effective provision shall be deemed agreed that most closely reflects the economic intent of the invalid provision.